Assistant Store Manager

Location: STORRD - Camden
Job Type: Full-time, Permanent
Salary: Competitive

Overview

We are seeking a motivated and reliable Assistant Store Manager to support the day-to-day running of our Camden store. You will work closely with the Store Manager to ensure high standards of customer service, team performance, and operational efficiency.

Key Responsibilities

Store Operations

• Assist in managing daily store operations to ensure smooth and efficient running

• Support stock control, ordering, and inventory management

• Ensure store presentation, cleanliness, and merchandising meet company standards

• Monitor compliance with health & safety and food hygiene regulations

• The expectation of this role is for the successful candidate to be shopfloor focussed at all times and present on the shopfloor.

Team Leadership

• Supervise, motivate, and support store staff

• Assist with staff scheduling, training, merchandising changes and performance management (where appropriate)

• Lead by example to create a positive and productive working environment

Customer Service

• Deliver excellent customer service and handle customer queries or complaints professionally

• Ensure all members of the store team provide a friendly and helpful shopping experience

• Ensure all members of the team actively encourage loyalty sign up and add on sales at every available transaction

• Ensure the food served it at its optimal quality and all food safety controls are adhered to

• Ensure the speed of service for food and hot drinks expectation is upheld at all times

• Ensure all Customers are greeted within 5 seconds of entry to the shop and served within 20 seconds of entering the shop

Sales & Performance

• Support achieving sales targets and KPIs

• Assist identifying opportunities to improve performance

• Help implement promotions and in-store displays

Security

• Support loss prevention and security measures

Requirements

Essential

• Previous experience in a retail and/or Hospitality environment

• Supervisory or team leadership experience

• Strong communication and organisational skills

• Ability to work in a fast-paced environment

• Flexibility to work shifts, including evenings and weekends

Desirable

• Experience in stock management or merchandising

• Knowledge of UK food safety regulations

• GCSEs (or equivalent) in Maths and English

Skills & Attributes

• Leadership and team-building skills

• Customer-focused mindset

• Problem-solving ability

• Attention to detail

• Reliability and accountability

Benefits

• Competitive salary

• Staff discounts - 10% everyday and 20% on Payday

• Training and development opportunities as we grow and expand

• Pension scheme (auto enrolled after 3 months of employment)

• 28 days holiday per year

• One free Barista made drink per shift